Privacy Policy

Last Updated: April 26, 2025

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use the Service and informs you of your privacy rights and how the law protects you. The privacy and protection of your personal information is important to us. At Weta Global X we consider your personal information private and confidential, and therefore we are committed to protecting your privacy and providing you with the highest standards of protection. This policy describes what personal information we collect, how we handle it, and how we protect it. We use your personal data to provide and improve the Service. By subscribing to the Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words used in this policy have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

  • Account: means your unique account created in the Application to use the services provided.
  • Application means the software program provided by Weta Global X which is downloaded on a computer or mobile phone
  • Service: refers to the Weta Global X application and all services provided through it.
  • Country: refers to Yemen.
  • Device: any device that can access the Application, such as smartphones, tablets, or computers.
  • Personal Data: means any information relating to a natural person who can be identified directly or indirectly.
  • Service Providers : refers to any third party that processes data on behalf of Weta Global X to provide the Services.
  • Usage Data: refers to data collected automatically during the use of the Service.
  • You: refers to the individual accessing or using the Application.

Collection and Use of Your Personal Data

1. Types of Data Collected

Personal Data

We may ask you to provide us with specific personal information to enable you to use the Service. This information may include:

  • Full name.
  • Phone number.
  • Residential address (country, city, area).
  • Email address (optional).
  • National ID data (ID number, issue date, place of issue, expiry date).
  • ID card images (front and back).
  • Contacts (phone numbers) to facilitate selection of recharge beneficiaries.
Usage Data

Usage data is collected automatically when you use the Application. This data may include:

  • Your device's Internet Protocol (IP) address
  • Browser type and version
  • Application pages you visited
  • Time and date of your visit
  • Time spent on those pages
  • Unique device identifiers and diagnostic data
Information Collected While Using the Application

While using the Application, you may be asked to grant the following permissions:

  • Phone State: To verify network connection and retrieve a unique device identifier for account security.
  • Internet Connection Verification: To improve user experience and provide services fully.
  • Access to Contacts: To facilitate selection of beneficiary numbers for services.
  • Camera Access: To upload required document images.
  • Storage/Media: To select images or documents from your phone gallery.
  • SMS Sending: To complete offline transactions via messages to telecom company numbers.
  • Notifications: To send alerts about transactions or offers.

Log Data

In case of an error in the Application, we collect data called "Log Data" through third-party services (such as Firebase Crashlytics) to improve application stability. This may include:

  • Device IP address.
  • Device name and operating system version.
  • Application settings when the error occurred.
  • Time and date of the event.

How We Collect Data

We collect your data through:

  • Direct Input: When creating an account, entering ID data, or uploading images.
  • Permissions: Through access requests to camera, contacts, messages, or phone state.
  • Automatically: Through usage data and device information during your interaction with the Application.

Use of Your Personal Data

We may use your personal data for the following purposes:

  • Provide Services: Process balance recharges, card purchases, and game package recharges.
  • Provide the Service: To ensure our services are delivered correctly and securely.
  • Account Management: To verify user identity and enable secure access, and also to comply with telecom company and security requirements.
  • Contact You: To inform you of updates or important changes in the Application.
  • Data Analysis: To understand how the Application is used and improve it.
  • Offline Transactions: Enable payment via SMS in case of internet disconnection.
  • Contact You: Send notifications about transactions, updates, or offers.
  • Notifications: To inform you of new offers and services and also of any changes in services.
  • Application Improvement: Analyze usage data to develop services.

Cookies

Cookies are files containing a small amount of data used as anonymous identifiers. Our application does not use cookies directly. However, third-party libraries or services (such as Google Analytics) may use cookies to improve performance. You can accept or reject these files through your device settings, but rejecting them may affect some application functions.


Service Providers

We may employ third-party companies and individuals for the following reasons:

  • To facilitate our Service.
  • To provide the Service on our behalf.
  • To perform Service-related services.
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Third-Party Services

We use third-party services to improve our application, and these services may collect information to identify you or analyze performance. These services include:

These parties are obligated to protect your data and not use it for purposes other than providing the service.


Retention of Your Personal Data

We retain your personal data as long as necessary for the purposes specified in this policy. If the data is no longer needed, it will be deleted or anonymized, except what must be retained for legal purposes.


Links to Other Sites

Our application may contain links to other sites. When you click on an external link, you will be directed to those sites. We do not control the privacy policies or content of these sites, and we advise you to review their policies.


Children's Privacy

Our application is not directed to children under the age of 13, and we do not knowingly collect their information. If we discover that a child under 13 has provided personal data, we will delete it immediately from our servers. If you are a parent or guardian and believe your child has provided data, contact us to take necessary action.


Sharing Your Personal Data

We may share your data with:

  1. Telecom Companies: To process recharge requests, only the phone number and recharge or payment amount are shared.
  2. Service Providers: Technical partners (such as API servers) to operate the Application, with data protection guaranteed.
  3. Legal Authorities: To comply with laws or prevent fraud.
  4. Service Agents: To provide technical support or customer service and also ensure appropriate customer support.

We do not share your data for marketing purposes or with unnecessary parties.


Security of Your Personal Data

We value your trust in providing us with your personal data, and we strive to use commercially acceptable means of protection, including:

  • Encryption: Encrypting sensitive data (such as ID images and device identifier) during transmission and storage.
  • Authentication: Supporting biometric authentication (such as fingerprint) to secure access.
  • Secure Servers: Storing data in servers protected by strong security protocols.

However, no method of electronic transmission or storage is 100% secure. We advise you to protect your login credentials and avoid sharing them. We will never ask you to provide confidential information (such as passwords). If you receive a suspicious request, inform us immediately.


User Rights

At Weta Global X, we are committed to ensuring the protection of your privacy and data security, and we provide you with the following rights to ensure transparency and full control over your information:

  • Right to Access Your Personal Data
    You have the right to request a copy of your personal data that we have collected, as well as clarification on how this data is used and the purposes for which it is used. Through this right, you can know whether your personal data is being processed, as well as details regarding the parties with whom this data is shared. Users can submit a request to access their data at any time, and this request will be responded to within a reasonable timeframe.

  • Right to Correct or Update Your Personal Data
    If your personal data is inaccurate or incomplete, you have the right to modify or update it. This right includes data that may be outdated or incorrect such as phone number or email address. To ensure the accuracy of your information and provide you with the best possible service, we recommend reviewing your data periodically and updating it when necessary.

  • Right to Delete Your Personal Data
    You have the right to request deletion of your personal data from our records if you no longer need to use it. However, some data that we retain due to legal requirements or operational processes related to our services may be exempted from this right. For example, we may need to retain some data to comply with tax or legal requirements.

  • Right to Restrict Processing of Your Data
    If you feel that your data is being processed unnecessarily or excessively, you can request restriction of access to your data. You have the right to request that your data be processed for specific purposes only or prevent its use in some activities that do not align with your wishes or expectations.

  • Right to Withdraw Consent for Processing Your Data
    You have the right to withdraw any previous consent you provided regarding the collection and use of your personal data, such as consents related to camera, contacts, or location access. Upon withdrawal of consent, the Weta Global X application will stop using your data for the specified purposes, taking into account that there may be some cases that require data processing based on legal obligations.

  • Right to Notification of Changes to Privacy Policy
    If substantial changes are made to the privacy policy or our practices related to collecting and using personal data, you have the right to receive prior notice of these changes. You have the right to know how these changes may affect your rights and use of your personal data.

  • Right to Full Transparency About Your Personal Data
    You have the right to be fully aware of how your personal data is processed. This includes the type of data we collect, how it is used, and the parties with whom we may share it. We are committed to providing all information related to processing your data in a clear and easily accessible manner.

  • Right to Protection of Your Personal Data
    We are committed to using the latest means to protect your personal data, including encryption and advanced security technologies. In addition, security measures are taken to protect financial transactions and any type of sensitive data, to ensure they are not exposed to hacking or unauthorized access.

  • Right to File Complaints and Report Violations
    If you feel that your data has been used illegally or your privacy rights have been violated, you have the right to file a complaint. You can contact us through designated channels to resolve any issues related to your privacy, including any violation of your rights in processing your personal data. We are committed to handling these complaints efficiently and transparently.

  • Right to Control Notifications You Receive
    You can manage and customize the type of notifications you wish to receive through the Application, whether promotional, reminder notifications, or notifications related to updates or new services. The Application allows you to fully determine your preferences and control communication with you.

  • Right to Submit Inquiries and Suggestions
    We welcome any inquiries or suggestions you may have about how to manage your personal data or improve our services. You can contact us at any time to present your ideas or inquire about any aspect of our privacy policy. We believe in the importance of promoting transparency and innovation, so we greatly value your interaction and feedback.


Disclaimer

  1. Correct Data Entry
    The user acknowledges and agrees that they are responsible for entering personal data correctly and accurately while using the Application, whether related to payment, settlement, or service purchase operations. The Application is not responsible for any errors or problems resulting from incorrect data entry, as financial transactions are conducted through external parties such as telecom service providers, and these parties may be responsible for any complications that may occur as a result of user error in entering data.

  2. Delay in Execution of Operations via Third Party

    The user agrees that the Application is not responsible for any delays or obstacles that may occur during the execution of operations conducted through third parties such as telecom service providers or electronic payment companies. Technical conditions or procedures followed by these parties may affect the speed or completion of the operation, including payment, settlement, or service purchase operations.

    While the Application makes every effort to ensure the availability of the Service continuously and smoothly, delays in executing operations may occur due to factors beyond the Application's control, such as problems in communication networks or technical systems of the third party. The user is responsible for understanding these limitations and dealing with them in accordance with third-party policies.

  3. Service Disruption or Technical Failures
    The user agrees that the Application may experience unexpected interruptions or service failures due to technical problems, system maintenance, or circumstances beyond our control. The Application is not responsible for any damages or losses resulting from service disruption or connection interruption.

  4. Data Security
    Despite the ongoing efforts made by the Application to protect user data and ensure its safety during transmission and storage, the user acknowledges that any electronic system may be exposed to security risks. We are committed to using globally recognized protection technologies, including encryption and other security measures. However, we cannot guarantee 100% data security at all times.

    You must take all necessary steps at all times to maintain the security of login credentials and confidential information and should not disclose this data to anyone. You should know that Weta Global X will never ask you to provide this confidential information to us or any third party. Any message you receive through any means or any website asking you to disclose, give, or provide your confidential information, you should not deal with it and inform us immediately. We also advise that you change your security information regularly (at least every 3 to 6 months) so that you can mitigate any risks related to a security breach of your account in Weta Global X or your login information or codes. We also advise that you do not choose security information and passwords that can be easily guessed, and you should also not allow anyone to access your account or watch you while logging into your account.

    In the event of a security breach or unauthorized access to the user's personal data, we are committed to taking appropriate measures to protect the data and inform users if any security violation is discovered that may affect them. However, the user agrees that the Application is not responsible for any breaches that may occur due to reasons beyond our control, such as cyber attacks or security violations from third parties.

  5. Changes in Policies or Service

    We reserve the right to update this policy. We will notify you of changes through in-app notifications or posting the updated policy on our website. Your continued use of the Application means your agreement to the updated policy.

  6. Service Availability in Some Countries
    The Application is not responsible for providing its services in some countries or regions that may be prohibited or incompatible with local laws. Users must verify the legality of using the Service in their country or region.


Contact Us

For inquiries or data deletion requests, please contact us via: